Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAEMR015A Mapping and Delivery Guide
Establish and manage a recovery centre

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAEMR015A - Establish and manage a recovery centre
Description This unit covers the outcomes required to set up and daily operate a 'one stop shop' or recovery centre; to provide comprehensive recovery services (excluding shelter); and to eventually close the centre. The mix of recovery/outreach services provided may change throughout the life of the centre to reflect a changing emphasis from short term relief to long term recovery.No licencing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to people with the responsibility for the management of a recovery centre. This may involve management of centre infrastructure; promotion of the centre; management of paid and volunteer staff in a stressful environment; administration, information and financial management; and the coordination of service providers.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish the facility
  • Pre-prepared disaster recovery plans and arrangements, manuals and contact lists are located and implemented
  • Assigned facility is inspected after liaising with owners to gain access
  • Facility's useability and convenience are assessed given the likely scale of the emergency and impacts
  • Centre's initial resource needs are assessed and suppliers are selected
  • Relevant financial regulations, administrative procedures and delegations are clarified and applied
  • Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures
  • Links with existing and emerging networks are established to determine their involvement in the centre
  • Regular communication with the recovery committee/recovery manager is established
  • Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S
       
Element: Manage human resources sustainably
  • Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned
  • Regular operational briefings are provided to update staff
  • A process for the screening, induction and integration of new staff is established
  • Strategies to ensure well being of all staff are implemented
  • Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances
       
Element: Managephysical resources
  • An accurate assets register is established and maintained
  • Regular facility maintenance is organised
  • Accurate records of consumables and equipment use are maintained
  • Expenditure is tracked and administered in accordance with relevant financial regulations and procedures
  • Risks are re assessed regularly and contingency plans are developed for expansion and back up resources
       
Element: Coordinate information flow and recovery services
  • Liaison is established with contributing organisations to ensure common procedures and protocols are followed
  • Community is provided with accurate, current and timely service information
  • Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently
  • Accurate client files are maintained using an integrated electronic database
  • Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation
  • Information is reported to key stakeholders in accordance with established procedures and privacy requirements
  • A strategy for the management of media and VIP visits is developed and implemented
       
Element: Manage facility closure and transition to mainstream services
  • Transition arrangements are negotiated and publicised to ensure continuity of services
  • Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted
  • Completeness of all files and information records is checked and rectified as necessary
  • Arrangements are made for the transport and secure storage of all files and information records
  • Statistical and financial summaries of recovery services delivered are prepared
  • An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers
  • Facility is restored before returning it to its owners
  • An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs
  • Arrangements are made to ensure the smooth transition of staff to normal duties
  • All audit and reporting requirements are completed to inform future recovery planning and models of service delivery
       
Element: Manage physical resources
  • An accurate assets register is established and maintained.
  • Regular facility maintenance is organised.
  • Accurate records of consumables and equipment use are maintained.
  • Expenditure is tracked and administered in accordance with relevant financial regulations and procedures.
  • Risks are re assessed regularly and contingency plans are developed for expansion and back up resources.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

establish a recovery centre and promote its services

communicate effectively with community members with diverse needs, perspectives and cultural backgrounds

manage daily centre operations efficiently and sustainably

monitor and adjust recovery services to suit changing needs

liaise closely with other emergency managers and service providers

maintain accurate files and records

close the centre and manage the transition to mainstream services

Consistency in performance

Competency should be demonstrated in at least two contexts (either simulated or real-life) such as:

throughout the life of a recovery operation

during components of a number of operations

Context of and specific resources for assessment

Context of assessment

Competency should be assessed establishing and managing a recovery centre in the workplace or in a simulated workplace environment.

Specific resources for assessment

Access is required to the opportunity to establish and manage a recovery centre during an actual or simulated emergency situation.

Guidance information for assessment

This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.

Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

data collection, analysis, synthesis skills

high level interpersonal skills (diplomacy, tact, negotiation, conflict resolution)

high level organisation and project management skills (prioritising, resource assessments and allocations, use of relevant equipment)

liaison with other agencies, service providers, coordinators and controllers

observation skills, sensitivity to recognising stress behaviours and recovery needs

team leadership

written communication skills (preparation of reports, information briefs to suit a range of audiences)

working with competing/conflicting priorities and possible shortage of resources

project management

Required Knowledge

principles of recovery management outlined in Australian Emergency Management Handbook 2, Recovery

media management techniques and sources of organisational media expertise

characteristics of common emergency events together with related impacts, recovery needs and issues

communication strategies for promoting the centre's recovery services

design principles for recovery centres along with essential equipment, systems and consumables

OH&S principles and procedures for ensuring the safety and well being of recovery operations personnel and visitors

procedures and protocols governing centre manager role and responsibilities (e.g. financial management, coordinating appeals and donations, liaison and reporting, centre administration, media)

range of government departments, agencies and organisations and non government service providers who contribute to emergency/disaster recovery operations, together with their grants, assistance programs and services

relevant disaster recovery plans, MOUs and arrangements, contact lists

relevant legislative/regulatory framework, local/state/territory emergency management arrangements and recovery programs

special needs and sensitivities of affected community (e.g. cultural, language, religious, physical and dietary)

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Recovery plans and arrangements may include:

arrangements specified in legislation or regulation

organisational or jurisdictional emergency recovery policies or procedures, including media protocols

existing recovery plans, agreements or memoranda of understanding

local planning regulations, development controls and environmental plans

Initial resourceneeds may include:

administrative systems

communications

staffing

transport

utilities

Financial regulations, administrative procedures and delegations may include::

Australian/state/territory government financial management acts and procedures

national disaster recovery administration guidelines

organisational governance and/or financial policies and procedures

Stakeholders may include:

staff

client groups

decision makers

members of the public

community groups

industry groups

public and private sector organisations

non-government organisations

elected officials

Layout of the centre may include:

appropriate signage

car parking

childminding

floor plan to optimise access and mobility

heating/cooling

ICT connections

office storage

public noticeboard, staff information board

reception, interview rooms, meeting/staff rooms, quiet rooms for privacy, toilets/showers, kitchen/catering facilities

security

Personnel may include:

architects

engineers

building planners

business recovery advisers

financial advisers

bank officers

insurance assessors

non-government and community service organisation staff

personal support staff such as social workers, public health workers, advocates and mental health professionals, interpreters

recovery program/service managers

Australian/state/ territory/local government administration and technical (it) staff

volunteers

Briefings may include:

overview of the nature and impact of the emergency

overview of recovery purpose and operations

detail of specific activities

identification of persons in charge, organisations and people involved in the operation

methods and timing of communication

staff arrangements (such as shift timings, breaks, meals, additional support)

resources available and not available

emergent issues

protocols and procedures

Strategies to ensure well-being of all staff may include:

avoiding key dependencies

debriefing at the end of shifts

management of ending staff contracts

monitoring staff workloads and performance

organising back up with relevant agencies

organising equitable shift rosters

providing personal support

safety and security briefings

tracking staff visits

Communication options may include:

community meetings

pamphlets/flyers/brochures

print newsletters

noticeboards

word of mouth

posters/billboards

face-to-face

email newsletters

websites

local newspapers

text messaging

social media

radio and television

video communication

blogs

Service information may include:

available services

role

function

grants and application forms, tax forms, insurance forms

handling instructions for offered goods and services

location

nearest transport

opening times

parking

relief/assistance information

Organisational procedures may include:

emergency recovery policies or procedures

governance and/or financial accountability policies and procedures

records management, information management and confidentiality policies and procedures

Files and information records may include:

key communications

key decisions and their rationale

media releases

personal/operational logs

service/activity reports

situation reports

Statistical and financial summaries may include:

client numbers

expenditure

materials used

personnel numbers and hours worked

types of services

Audit and reporting requirements (beyond intra agency needs) may include:

analysis of service statistics

comparison of grant applications against operational logs and grant criteria

coronial inquiries

evaluation and revision of policies and procedures

key decisions and rationale

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Pre-prepared disaster recovery plans and arrangements, manuals and contact lists are located and implemented 
Assigned facility is inspected after liaising with owners to gain access 
Facility's useability and convenience are assessed given the likely scale of the emergency and impacts 
Centre's initial resource needs are assessed and suppliers are selected 
Relevant financial regulations, administrative procedures and delegations are clarified and applied 
Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures 
Links with existing and emerging networks are established to determine their involvement in the centre 
Regular communication with the recovery committee/recovery manager is established 
Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S 
Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned 
Regular operational briefings are provided to update staff 
A process for the screening, induction and integration of new staff is established 
Strategies to ensure well being of all staff are implemented 
Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances 
An accurate assets register is established and maintained 
Regular facility maintenance is organised 
Accurate records of consumables and equipment use are maintained 
Expenditure is tracked and administered in accordance with relevant financial regulations and procedures 
Risks are re assessed regularly and contingency plans are developed for expansion and back up resources 
Liaison is established with contributing organisations to ensure common procedures and protocols are followed 
Community is provided with accurate, current and timely service information 
Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently 
Accurate client files are maintained using an integrated electronic database 
Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation 
Information is reported to key stakeholders in accordance with established procedures and privacy requirements 
A strategy for the management of media and VIP visits is developed and implemented 
Transition arrangements are negotiated and publicised to ensure continuity of services 
Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted 
Completeness of all files and information records is checked and rectified as necessary 
Arrangements are made for the transport and secure storage of all files and information records 
Statistical and financial summaries of recovery services delivered are prepared 
An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers 
Facility is restored before returning it to its owners 
An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs 
Arrangements are made to ensure the smooth transition of staff to normal duties 
All audit and reporting requirements are completed to inform future recovery planning and models of service delivery 
An accurate assets register is established and maintained. 
Regular facility maintenance is organised. 
Accurate records of consumables and equipment use are maintained. 
Expenditure is tracked and administered in accordance with relevant financial regulations and procedures. 
Risks are re assessed regularly and contingency plans are developed for expansion and back up resources. 

Forms

Assessment Cover Sheet

PUAEMR015A - Establish and manage a recovery centre
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAEMR015A - Establish and manage a recovery centre

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: